At Bridge House, we are committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how we collect, use, and protect your data when you visit our website or stay with us.
1. Information We Collect
We may collect and process the following information:
- Personal details such as your name, email address, phone number, and home address when you make a booking or enquiry
- Booking information, including stay dates, preferences, and special requests
- Payment details (processed securely via third-party providers – we do not store full card details)
- Website usage data, such as IP address, browser type, and pages visited (via cookies and analytics tools)
2. How We Use Your Information
We use your information to:
- Process and manage your bookings
- Communicate with you about your stay or enquiries
- Provide customer support
- Improve our website and services
- Meet legal and regulatory requirements
We will only use your data where we have a lawful basis to do so.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Trusted third-party service providers (e.g. payment processors, booking platforms)
- Legal or regulatory authorities when required by law
All third parties are required to handle your data securely and in accordance with data protection laws.
4. Data Security
We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure systems and trusted service providers.
5. Data Retention
We only keep your personal information for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
6. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Object to or restrict certain types of processing
- Withdraw consent at any time (where applicable)
To exercise any of these rights, please contact us using the details below.
7. Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites (e.g. booking platforms). We are not responsible for the privacy practices of those websites.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Bridge House
Email: info@mgretreats.co.uk
Address: 46a Bridge Road, BN14 7BX Worthing, West Sussex, UK
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.